Hey, I'm Paul!

An adept professional with a strong foundation in customer support and administrative tasks. Possesses excellent communication skills, attention to detail, and a customer-centric approach. Proficient in handling inquiries, resolving issues, and providing administrative support to ensure smooth operations within the organization. Highly organized, adaptable, and capable of multitasking in fast-paced environments.

EXPERIENCE

Virtual Assistant (Part Time)

Lions Financial

As a dedicated part-time virtual assistant for Lions Financial, I provide comprehensive administrative support to ensure smooth operations and optimize efficiency. Proficient in managing tasks remotely, I offer reliable assistance in various administrative functions, allowing Lions Financial to focus on core business activities. With strong organizational skills and attention to detail, I contribute to enhancing productivity and maintaining a professional image for the organization.

Process Delivery Specialist

IBM Philippines

As a Process Delivery Specialist at IBM working with AIG, my role involves overseeing the seamless execution of processes, ensuring efficiency, quality, and compliance within the specified frameworks. Here’s an outline of my responsibilities and approach:

1. Process Optimization

2. Project Management

3. Quality Assurance

4. Data Analysis and Reporting

5. Collaboration

6. Training and Documentation

Contributions: I contribute to AIG’s operational efficiency and effectiveness by driving process improvements that enhance productivity, reduce operational costs, and ensure compliance with industry standards and regulations.

Technical Support Expert

Techlog Center Philippines – Asurion

As a Technical Support Expert at Asurion, my role is centered around delivering top-tier technical assistance and problem-solving expertise to customers facing issues with their electronic devices, gadgets, or technological products. Here's an overview of my responsibilities and approach:

1. Technical Assistance

2. Problem Diagnosis

3. Customer Guidance

4. Product Knowledge

5. Issue Resolution

6. Documentation and Reporting

In summary, as a Technical Support Expert at Asurion, I am dedicated to providing exceptional technical assistance, resolving issues effectively, and ensuring a positive and informed experience for customers encountering technical challenges with their devices.

Call Center Associate

AIG Shared Services – Business Processing

As a Call Center Associate at AIG, my role is pivotal in delivering exceptional customer service while addressing inquiries, providing support, and ensuring customer satisfaction. Here's an overview of my responsibilities and approach:

1. Customer Support via Phone and Email

2. Policy Assistance

3. Claims Processing and Resolution

4. Problem Resolution

5. Documentation

6. Compliance and Accuracy

In essence, as a Call Center Associate at AIG, I am committed to providing exceptional customer service, assisting customers with their insurance needs, and ensuring a positive and informed experience for all callers.

Healthcare Specialist

Hinduja Global Solutions

As a Healthcare Associate at Hinduja Global Solutions (HGS) working with Aetna, my role centers around providing exemplary support within the healthcare domain, ensuring smooth interactions and assistance for Aetna's members. Here's an overview of my responsibilities and approach:

1. Member Support

2. Navigating Healthcare Systems

3. Compliance and Regulations

4. Problem Resolution

5. Documentation and Record-Keeping

6. Collaboration

In summary, as a Healthcare Associate at HGS working with Aetna, I am dedicated to providing exceptional member support, navigating complex healthcare systems, and ensuring a positive and informed experience for Aetna's members.

Technical Support Representative II

Telus International Philippines

Provided comprehensive technical support for Fitbit products to customers via phone, email and char channels. Diagnosed and resolved technical issues, assisted with device setup, and guided customers on product usage best practices.

Quality Control Analyst

ScopeWorks Asia Inc.

Conducted thorough reviews and evaluations of deliverables to ensure compliance with quality standards and client requirements. Implemented quality control measures and provided feedback to enhance process efficiency and accuracy.

SKILLS

Communication: Exceptional verbal and written communication skills, adept at conveying complex information in a clear and understandable manner.
Empathy: A strong ability to understand and empathize with customer’s concerns, ensuring a personalized and supportive interaction.
Problem-solving: Proven track record of identifying and resolving customer issues promptly and effectively, with a solution-oriented mindset. Attention to
Detail: Meticulous attention to detail in performing administrative tasks such as data entry, record keeping, and document management, Ensures accuracy and precision in all aspects of work.
Time Management: Efficiently manages time and priorities to meet deadlines and organizational objectives. Capable of handling multiple tasks simultaneously while maintaining high standards of quality and productivity.
Technical Proficiency: Familiarity with various software applications and tools commonly used in customer support and administrative roles, including CRM systems, helpdesk software, Microsoft Office Suite, and cloud-based productivity tools.
Adaptability: Flexible and adaptable to changing priorities, business needs, and work environments. Quickly learns new processes and procedures to stay ahead in a dynamic and evolving landscape.