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Hey, I'm Lyra!
Has 6+ years of experience in the IT industry and is experienced with software testing, project and team management as well as wire-framing and prototyping using Figma/Adobe XD
EXPERIENCE
Geronimo Live, LLC, Remote-Part-time - Product Manager & QA Tester
● Gained a deep understanding of customer experience, identifying and filling product gaps and generating new ideas that grow market share and improve customer experience
● Tested the mobile application
● Created wireframes and transformed them into mockups
● Created prototypes of the application
● Communicated with the project manager and development team to discuss ideas and issues about the project
● Made sure all the graphic design materials were ready from concept to delivery
● Prepared drafts, artworks, illustrations and layouts including arrangement of size, type size and styles to communicate design concepts
● Handled company requirements such as graphic design, web. multimedia for marketing, and related tasks
WeSupport Inc., Remote - Test Lead Analyst
● Designed functional and non-functional test cases that verify requirements and validate functionality
● Analyzed user stories/business requirements and technical requirements for validity, feasibility and technical soundness and decomposed them to extract positive and negative test scenarios and strong acceptance criteria
● Detected, reported and tracked software defects
● Prepared day-to-day report about testing progress for each project
● Collaborated with the development team to improve the quality of the deliverables and ensure the business needs are met
● Logged and tracked defects to successful resolution and collect metrics to measure tests progress and quality outcomes
● Executed all levels of testing including but not limited to: System Integration, Component Level Regression
● Used methodical and repeatable processes to verify releases meet quality standards before launch
● Applied Quality Engineering principles throughout the agile product life cycle to identify defect and design flaws
● Collected metrics to measure tests progress and quality outcomes
● Created and maintained reusable components, function, and libraries to reduce maintenance costs, increase efficiency and scalability
● Collaborated with the business and development teams to produce user stories/requirements that are well-documented and clear
● Analyzed and understood requirements and provide traceability to test conditions
● Reviewed test artifacts with the development team and update accordingly
Winterwind Inc., Remote - Project Manager
● Conceptualized, created and built wireframes for websites and mobile apps
● Managed all aspects of the projects assigned
● Managed Trello boards and other software management tools of each client
● Functioned as product manager and client-relationship manager ● Did manual testing on client’s websites and mobile applications
Winterwind Inc., Remote - COO/Administrative Manager
● Processed improvement meetings with the CEO
● Managed and documented all processes in the company
● Managed administrative staff (responsibilities & schedules)
● Was responsible for the trainings of other admin staff
● Was involved in decision-making for the company
● Was responsible for the company’s weekly accounting and staff recruitment
● Managed and maintained business documents
● Was responsible for marketing the company on social media
● Monitored and maintained retainers for each client
● Designed graphics for social media posts/content
Trends & Technologies Inc., Makati City, PH - QA Engineer & Support
● Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback
● Created detailed, comprehensive, and well-structured test plans and test cases
● Collaborated with QA Engineers to develop effective strategies and test plans
● Participated during sprint planning, daily stand-up meetings and sprint review
● Ensured products meet customer expectations and demand
● Executed test cases (manual or automated) and analyze results
● Created reports documenting testing phases errors and issues/defects for fixing
● Reported bugs and errors to development teams
● Worked with cross-functional teams to ensure quality throughout the software development lifecycle
● Maintained standards for reliability and performance of production
● Designed, developed and executed automation scripts using AI standard tools
● Tracked quality assurance metrics, like defect densities and open defect counts
● Created quality measurements to track improvement in products
● Was responsible for estimating, prioritizing, planning, and coordinating quality testing activities
● Performed other related duties and work beyond business hours as required.
● Adhered to all company policies, processes, and business ethic codes.
● Performed all other duties and tasks as assigned by the Lead, Manager or Head
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; or SLA follow up to ensure resolution.
● Followed communication procedures, guidelines, and policies
Honda Cars Philippines, Inc., Taguig City, PH - Website Administrator
● Managed the website of HCPI
● Assisted the social media marketing team
● Was responsible for updating content of the website
● Was responsible for editing and designing contents/graphics to be used in the
website
Trends & Technologies Inc., Makati City, PH - Applications Support & Engineer
● Participated in improving existing features and product performance
● Provided efficient technical customer support to company’s customers
● Acted as liaison with customers regarding the status of their requests
● Conferred with programmers regarding program changes and problems
● Provided learning sessions for users in the operation of computer and communications equipment, system applications, and software products
● Assisted in the development of course modules and training materials to train end-users in the use of complex integrated software applications
● Maintained and prepared records, reports and logs of documents related to assigned functions
● Completed required training, development and certification objectives within the assigned time frame
● Performed other tasks and responsibilities that may be assigned from time to time
Wanna know more about Lyra?
Talk to us!
The Better BPO Facebook
02 7907 5369