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AMD Realty, USA – Dispositions Manager

• Manage emails between buyers, sellers, and acquisition agents. 

• Maintain the database of leads submitted to buyers. 

• Updating acquisition managers when an offer from a buyer comes in. 

• Create presentation and property marketing materials.

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TMB Tax and Associates , USA – Project Manager 

• Designing graphics, videos and collaterals for social media campaigns. 

• Creating Content, scheduling and copy writing. 

• Lead Generation through social media and email campaigns. 

• Managing pipeline and CRM systems (Dubsado, TaxDome, Dispute Fox, GoHighLevel) 

• Creating templates and managing email correspondence thru CRM systems. 

• Administrative roles and Project management responsibilities involving team members.

• Encoding customer details and ensures accuracy of entries.

• Managing customer data base to identify clients for future marketing campaigns through email and sms.

• Generate customer list on a regular bases to ensure accuracy of entries and to update information.

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iQor Philipppines – Customer Services Representative

• Open and maintain customer accounts by recording account information. 

• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. 

• Recommend potential products or services to management by collecting customer information and analyzing customer needs. 

• Manage large amounts of incoming calls. 

• Go extra mile to engage customers. 

• Resolve customer complaints via phone and email

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Teletech – Customer Service / Sales Representative

• Apply knowledge of Telstra’s products and services to confidently solve problems and create value for our customers through personalized solutions.

• Assist customers with billing, product, payment, and faults enquiries. 

• De-escalation of customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Telstra’s standards. 

• Confidently close sales related to Internet Bundles, Mobiles and extras, complying with established sales practices and legislative requirements. 

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Ubiquity Global Services – Loan Officer

• Evaluating credit worthiness by processing loan applications and documentation within specified limits 

• Interviewing applicants to determine financial eligibility and feasibility of granting loans 

• Determining all applicable ratios and metrics and setting up debt payment plans

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Panasiatic Solutions – Customer Service Representative

• Engage with customers with interest and empathy, communicating effectively to identify their needs and resolve any concerns in a seamless customer experience, including the appropriate handling of customers in vulnerable circumstances.