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Test Engineering Senior Analyst

EXPERIENCE

Accenture Inc - Taguig City, 1634 Philippines

Test Engineering Senior Analyst
Test Engineering Analyst

Participates in test planning for Assembly, Functional and/or Performance test phases.
Develop and obtain sign-off test documentation, including test scenarios, conditions, data requirements and expected results.
Execute test scripts, validate test results, and log defects in accordance with the defect management plan.
Validate product fixes and escalate issues that may affect the schedule, budget, or quality of the product or the testing process.
Participate in the test defect resolution process; this includes facilitating defect reviews and reporting test execution status.
Attends stakeholder meetings regarding IT-related projects and requirement discussions
Coach and lead Junior QA’s regarding Test Processes and System’s Functionalities
Perform reviews, walkthroughs and/or demos of software products to evaluate whether the output software meets the requirements.
Coordinates updates to other teams and actively build connections to share best practices and innovations
Works with third party vendor for End-to-End testing

DB Schenker Global Services Asia Pacific Inc.

Accounts Receivable Senior Associate

Participated in Knowledge Transfer in Singapore.
Documented AR processes such as Master Data Management, Requesting of External Credit Rating, Standard Dunning, General Valuation Allowance and Processing of Debtor Insolvencies.
Creation of Master Data/Customer’s account.
Change/Update Customer’s account.
Pulling up of Credit / Financial Report on DnB website.
Dunning and collection.
Logging of disputes and following up to Operations for resolution.
Account Reconciliation
Posting of incoming payment/Allocation of payment.
Manual creation of invoices.
Intercompany fund allocation.
Running of General Valuation.

Infosys BPO Ltd.

Accounts Receivable Analyst

Monitors delinquent accounts and implements collection procedures.
Sends follow up via emails and phone calls.
Assists customers with information on payment arrangements and account disputes.
Responds to inquiries from customers or external collection resources.
Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts.
Reviews and make recommendations regarding bad debts or write-offs.
Do the necessary reconciliation.
Review credit limit and request for credit limit increase if necessary.
Release order or hold new orders based on the credit limit and past due in customer's account.
Processes credit card payments over the phone.
Communicates with onshore Credit Risk Management team, regional sales/Service managers and Account Managers to keep each account updated.
Knowledge in SAP and Value+.

Convergys Philippines
Customer Service Representative
(Business to Consumer Collections)

Collect payments on past due credit card accounts.
Take inbound or outbound calls.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of payment.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt.
Send statements of delinquencies to credit bureau.
Overcome stalls and objections & suggest money sources for
debt payment.
Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.

Functional manual testing with knowledge in HP-ALM
Test execution and test design for front (web-based and mobile applications) and back end (SAP) environment
Mobile App testing
API testing
User Acceptance testing
Knowledge in Unified Functional Testing (UFT) and TOSCA
Elaboration with Business Analyst, participating project objectives and coordination with other teams
Subject Matter Expert (SME) and mentoring others through knowledge transfers
Works on both Agile and Waterfall projects
Creating daily status reports
Excellent communication skills