Hey, I'm Judy!

Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance. Admits new clients by reviewing records and applications; conducting orientations. Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans

EXPERIENCE

Ista Personel Solutions

Case Manager

Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crisis; providing personal support.
Maintains clients’ records by reviewing case notes; logging events and progress

Optum Global Solutions

Provider Services

Learning and understanding company insurance products.
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies following HIPAA guidelines.

Stefanini Philippines

Customer Service Representative

Providing excellent customer service to Mastercard Employees on their any IT related issues and concerns.
Creating tickets and monitoring issues until gets resolved.