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Hey, I'm Jonz!
I've been in the BPO industry for 12 years. As an experienced Chat/email support, Customer Service and Tech Support, Financial account, Healthcare account, I was also a Team Lead Supervisor, in which I used to handle 16 agents in a team. Being an experienced customer service, one has to provide great service and product knowledge. As frontliner, we need to be able to know what specific product, what type of customers we are dealing with and what services we need to provide. As a customer service, you need to know as well, the features and the benefit of a certain product. I will bring a comprehensive set of skills that I believe will be valuable to you and to the company. I honed my abilities in time management and quality control, providing a firm foundation.
EXPERIENCE
Client Support Representative
CAVISTA PHILIPPINES
ACCOUNT: HEALTHCARE
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handles Home Health, Home Care and Hospice
ILOILO Customer Service Representative ( Technical )
TELETECH – ACCOUNT: VERIZON
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handled incoming calls
Customer Service Representative
IQOR – ILOILO ( Financial ) ACCOUNT: CAPITAL ONE
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handled incoming calls for financial concerns/ credit card
TEAM LEADER | SUPERVISOR
FOCUSINC GROUP OF COMPANIES – BACOLOD
ACCOUNT: AMERITEL | TWIN AMERICA
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handled 16 agents to reach one goal
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reports directly to Operations Manager
TEAM LEADER | SUPERVISOR
FOCUS DIRECT, INCORPORATED – BACOLOD ACCOUNT : IKANO – DSL Extreme ( Technical Support )
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handled 16 agents to reach one goal
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reports directly to Operations Manager
Customer Service Representative
TRANSCOM PHILIPPINES – BACOLOD SITE ACCOUNT: SEARS DIRECT|PRS – CANADA
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handled incoming calls
Customer Service Representative
TELEPERFORMANCE PHILIPPINES – BACOLOD
ACCOUNT: MOTOROLA – PHONES and ACCESSORIES
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handled incoming calls
SKILLS
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Customer Service —--- Intermediate
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Technical Support —--- Intermediate
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Operations and Management —--- Intermediate
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Leadership —--- Intermediate
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Chat | Email Support – Intermediate
Wanna know more about Jonz?
Talk to us!
The Better BPO Facebook
02 7907 5369