Hello, I'm JEAN.

I’m a sporty guy but doesn’t look sporty. Have been in the BPO Industry for more than 5 years. Experienced CSR for Retail, Financial, Healthcare and Travel accounts.

My Experiences & Skills

CUSTOMER SERVICE REPRESENTATIVE

Financial Account

ePerformax Contact Centers Received

phone calls from customers that are having issues with their online account, assisted them professionally in a friendly manner.

➢ Promoted to New Hire Mentor

CUSTOMER SERVICE REPRESENTATIVE

Healthcare Account

Altec Business Solutions

Receive phone calls from customers who’s undecided and confused with our online pharmacy’s website.

➢ Promoted to Team Leader

COLLECTIONS ASSOCIATE

Financial Account

SLK Global Philippines

Negotiated with account holders for repayment plans by identifying cause of delinquency and help customers out to keep their business with the company.

➢ Promoted to Assistant Team Leader

CUSTOMER SERVICE REPRESENTATIVE

Retail Account

Asurion

Accepted orders, followed up on pending orders, called customers to provide shipping information, help customers with returns and processing claims and disputes.

TEAM LEADER

Healthcare Account

AHM Business Outsource

Outbound calls to facilities and clinics to gather patient medical records as a third-party copier for safe document transfer.

DIGITAL MARKETING MANAGER

Email Copywrite, SEO and SMM

Lila Premium Healthy Coffee

Developed marketing strategies, sending email newsletter to target audiences to get potential sales, organized events to bring the product to customers and posted edited videos and photos to social media

CUSTOMER SERVICE REPRESENTATIVE

Financial Account

Hinduja Global Solutions (HGS)

Overseeing customer’s financial stability, processed payments, helped credit cardholders with their bills and explained it to them professionally