Hello, I'm Ferdinand!
Started out my professional career in BPO industry from 2014 as a Customer Service Representative and later was able to land supervisory positions such as Subject Matter Expert and Point of Contact. I also have experience in Sales and Marketing. I am efficient and a fast learner which can help and contribute to your company's success.
My Experience
Sales and Marketing Representative
• Organized the process of orders.
• Expanded the client lists.
• Managed employees' schedules
• Payroll
• Product Costing
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Industrial Sales Executive
• Creating client list, sales visit.
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Customer Service/ Customer Service/ SME / POC
• Agent Role: Creating, editing, and managing client's restaurant menus online.
• SME/POC Role: Supervising teams, assisitng colleagues and contacting restaurant
owners.
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Order Entry Associate
• Creating orders for customers, creating tickets and schedules for TWC
technicians, resolving complaints, simple remote troubleshooting.
My Skills
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Communication skills —--- Expert
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Leadership and Performance Management —--- Expert
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Digital Marketing —--- Expert
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Branding and Strategy —--- Intermediate
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Computer Literacy —--- Expert
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Customer Relations —--- Expert
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Project Management —--- Intermediate
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Creatives and Design —--- Intermediate
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Data Analytics —--- Intermediate
Wanna know more about Ferdinand?
Talk to us!
The Better BPO Facebook
02 7907 5369