Hey, I'm Deo!

To secure a challenging Bjsition in a reputable company that will trovide a steady growth and learning opportunities, where I can fully utilize my capabilities, strengths and skills while making a significant contribution to the success of the company.

EXPERIENCE

Nano Hearing Aids (Remote)
Tools used: Shopify, Slack, Time Doctor, Google Sheets, Aircall, TalkDesk, USPS Address checker, Microsoft excel

Sells/offers Hearing Aids to clients.
Suggests Hearing Aid on their hearing level.
Assisting clients who are using the website in purchasing Hearing Aids.
Assisting first time clients on how to use and take care of their Hearing Aids

Magic Dedicated Assistant (Remote)
Magic lnc,
Tools used: Anything the client would intrcxluce

Assistant to clients
Follow orders / instructions given
Being transparent and straight forward for any suggestions
Providing solutions to help grow the client's business

Nano Hearing Aids (Remote)
Tools used: Shopify, Slack, Time Doctor, Google Sheets, Aircall, TalkDesk, USPS Address checker, Microsoft excel

Sells/offers Hearing Aids to clients.
Suggests specific Hearing Aid model depending on their hearing loss level.
Assisting clients who are using the website in purchæsing Hearing Aids.
Assisting first time clients on how to use and take care of their Hearing Aids properly.

Account Manager
Maxim Taxsee Ride Hailing — Bacolod Subdivision
Tools used: Taxsee Driver software, Telegram, Google sheets

Creating a work personal account for a driver who wants to apply as a Maxim Driver.
Responsible for setting up a scheduled training course for all drivers on how to correctly
use the Taxsee Driver application.
Helping unit head regarding advertising strategy.
Encourages private car owners to join Maxim and on how they can make good money from it.

Sales Executive
Autobahn Negros Isle — BMW
Tools used: Sales force, Viber, Microsoft excel

Assist customers through every stage of their automobile lease or purchase.
Responsible for generating sales of new and pre-owned vehicles to prospective clients,
maximizing dealership profitability and maintaining an exceptional standard of customer care.

Customer Service Officer
Manulife Philippines — Bacolod branch
Tools used: Manulife software, Viber, Google sheets, Microsoft Outlook & Excel

Act as a Policy Admin Subject Matter Expert to perform various kinds of payment related
issue and document in and out in a timely and quality manner as well as assist Admin
Manager to review procedure and work flow.
Proposes effective new method and implement enhancement action to streamline the
General Admin process.

Customer Service Representative
Focus Inc. Group of Companies Bacolod — EZ Contacts
Tools used: EZ Contacts tool for purchasing/ordering, Skype, Google Sheets

Efficiently handles sales for Contact Lenses and Sun Glasses.
Providing excellent customer service for sales.
Making customer satisfaction the number priority.

Trade Developer
Coca-Cola FEMSA — Bacolod Plant
Tools used: B-mobile (for ordering Coca-Cola products)

Ensures all assigned outlets are developed, encourages customers to patronize Coca-Cola
products.
Handles pre-sales and sales functions.
Ensures that the company's property is being used properly.
Ensures that customers are satisfied with Coca-Cola products.
Educating customers regarding the profit of selling Coca-Cola products.

Customer Service Representative — Tier 2
Teleperformance Bacolod — Motorola Account
Tools used: Siebel (for ordering accessories), CCMS (Call Center Management System), Google Talk, Outlook. TP Host (for calling)

Assisting customers through phone, chat, and email that are having technical problems with
their Motorola phones.
Receiving calls from Level 1 support for complicated and technical issues.
Doing a follow up for customers and making sure that the issue was resolved successfully.

Customer Service Representative — Tier 1
Bacolod — Motorola Account
Tools used: Siebel (for ordering accessories), CCMS (Call Center Management System), Google Talk,

Outlook, TP Host (for calling)
Resolve customer complaints via phone and email.
Use telephones to reach out to customers and verify account information.
Greet customers warmly, providing the best customer service there is.
Assist with placement of orders, refunds, or exchange.

SKILLS & INTEREST

Has Good Communication Skills both oral and written
Proficient in Microsoft Office (Word, PowerPoint, Excel)
Knows how to speak English, Tagalog and Hiligaynon
Can go along with diverse people and can exchange conversations with them.
Able to learn quickly, can work under pressure, approachable, passionate, goal-oriented,
hardworking and dedicated.