Hey, I'm Cecilia!

Real Estate Sales Agent 

Company: Filipino Homes / Leuterio Realty

A real estate company where clients can find their dream homes with our selection of houses: houses and lots: townhouses; lots only or condominium units. 

• Selling properties from developers through development selling, also selling individual properties to clients who want to sell through brokerage sales. 

• This is my side hustle and I earned commissions by selling houses and lots: townhouses; lots only or condominium units. 

 

BPO EXPERIENCES 

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Company – iQor Philippines 

Customer Service Representative

Account: Frontier Airlines - Voice 

The most affordable airline company in America. Home of low fares, cheap flights to destinations all over North America 

• Handled complaints coming from customers with various issues 

• Empathized and resolved customers’ issues 

 

Customer Service Representative

Account: Amerimark / Dr Leonards - Voice 

This is a retail company offering stylish women’s apparel, footwear, name-brand cosmetics, appliances, and the like. 

• Process customers' orders and upsell. 

• I was on top of our sales for upselling for the months of June and September 2021 

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Technical Service Representative

Account: Sprint.com - Voice 

The company is a wireless telecommunications company where customers call in to fix their essential internet connections, pay their bills, and ask for extensions 

• Troubleshoot the internet connection of customers. In charge of billing 

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Company: Teletech Philippines

Technical Service Representative 

Account: Telstra by Big Pond - Voice 

• Telsta is Australia’s leading telecommunication and technology company 

• Troubleshoot internet connections and emails and upsell the product of Telstra Award: Top Cable Consultant for the month of February 2017 / FCR Score: 88.81% / 99 Eligible Cal 

 

Company: Convergys Philippines 

Customer Service Representative 

Account: Amazon.com - Email 

Amazon.com, Inc. is an online reseller company that provides products such as apparel, auto and industrial items, beauty and health products, 

• Handled complaints from customers regarding their orders that did not arrive on time or were lost or damaged. We manage returns and replacements to gain customer satisfaction via free shipping 

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Technical Support Representative 

Account: Time Warner Cable 

Time Warner Cable, Inc. was an American cable television company. 

• Handled Triple Play and troubleshoot the internet connection of customer’s cable, internet, and phone 

• Upsell its cable internet and phone and add TV premium channels and manage their billing issues like Prompt Payment Discounts and extensions. CORPORATE JOBS 1996- 2013

 

Company: Daalco Development. Corp/ Palmas del Mar - Resort - Hotel 

The company is a real estate development company that also has a “Resort Right Next to Home set-up. It has a Resort and Hotel Business that caters to guests mostly foreigners. 

• Human Resources Supervisor – Hire people using Jobstreet.com and advertise to the local newspaper – The Daily Star for any job vacancies. Interviews the applicant and once he/she passes my interview, I will schedule a final interview with our President. 

• Administrative Assistant – Coordinates and schedules the Executive Committee Meeting once a week and the Board Meeting every 2 months. Sees to it that the schedule of the 8 Board of Directors and 4 Excom members coincide before I schedule the meetings. Gather all the agenda coming from the President and each Board of Directors. Arrange the boardroom. Attend the meeting and transcribe the minutes of the meeting 

• Legal Assistant – Handles all legal communications of the company and acts as Assistant to the Corporate Secretary 

• Real Estate Assistant – Makes the Deed of Sale and Contract to Sell, SPAs and other legal documents pertaining to the sale. Check the submitted house plans by the homeowners before construction and make sure all restrictions are met. Manage the Homeowners Association and their complaints. Facilitate the transfer of the title from the company to the buyer 

 

Draftsman/ Material Comptroller 

Company: Southern Pine Construction Company 

A construction company building hotels, buildings, roads, and prawn farms