Hello, I'm Audrey.

Customer Service Associate

Accenture Inc., Northgate Alabang

• Handles customer inquiries for Whole and Term Life Insurance

• Handles payment and claims 

• Assists customer in Consumer Portal

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Advisor 1, Customer Service

Concentrix, Northgate Alabang

• Universal Customer Service Representative for Optus

• Handles billing inquiries for postpaid mobile and internet. 

• Handles plan inquiries and plan upgrade/downgrade.

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Patient Care Coordinator / Casual Employee

Optum Global Solutions (Philippines), Inc., Northgate Alabang

• Process medication refill for Specialty Pharmacy

• Assists patients with their order

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Process Associate - PayPal

Genpact Services LLC, Northgate Alabang

• Handles customer service calls for PayPal.

• Assists PayPal customers in resetting their password. Update customer profiles.

• Assists customers with funds availability, refund and reversal.

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Credit AnalystHSBC 

Electronic Data Processing, Northgate Alabang

• Processes credit card applications. Post Approval.

• Handles secured card maintenance, voucher code amendment, auto debit arrangement maintenance.

• Handles special categorized clients. World Check.

• Post approval maintenances

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Customer Service Representative

Teletech, Sta.Rosa - TELSTRA – Merino, Prepaid Mobiles

• Activates sim cards for Telstra Prepaid mobiles, IPAD and Prepaid Wireless Broadband and mobile broadband. 

• Handles prepaid services like processing postpaid to prepaid requests.

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Business Sales Consultant

Teletech, Sta.Rosa - Project   Yellow  - TELSTRA

• Handles billing enquiries for BigPond 

• Upselling for Telstra Business Broadband and Cross selling for Telstra Mobile Broadband

• Handles plan enquiries,upgrading plans for BigPond Customers.

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Production Assistant of Nino Alejandro

• Handles bookings and inquiries for shows

• Road Manager

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Customer Service Representative 

11th floor RCBC Plaza Makati City - INFOnxx Philippines Inc.       

• Directory Assistance Operator of US and UK

• Well trained in US and UK geography, culture and accent

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Employee – PLDT Lovenotes Hotline/ Love Counselor      

España Branch, Sampaloc Manila                      

PLDT Company                                                                                                         

• Gives advice and suggestions/ Handles calls

• Listen and chat with other callers

• Makes Daily Time Records

• Operates PABX machine

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