Hey, I'm Airvin!

Salesforce Test Engineer with almost 6 years of experience which ensures all defects are identified and fixed before deploying to production. Proficient in manual testing and admin configuration. Follows the system development life cycle and agile principles, including implementation of test plans, test cases and processes.

Work Experience

Technical Support Representative Convergys Philippines Inc.

Microsoft Technical Support - Resolves customer technical issues via chat/phone - Ensures that customers are fully satisfied with the service rendered - Performs incident notification and escalation to ensure issues are communicated effectively and receive proper management attention.

Application Development Analyst Accenture, Inc.

Multiple Projects

- Created business user accounts, business units, data extensions, automated and configured emails using Marketing Cloud.

- Created data dictionary that contains the salesforce organization’s standard and custom objects with properties (fields, API names, validation rules, workflow rules, process builders, apex classes, and etc.)

- Created/updated reports for business needs.

- Handled Administrative Tasks in Salesforce.

- Updates Apex classes for business needs.

- Uses data migration tools (Workbench, Dataloader & Salesforce Inspector)

- Performed database testing using SQL and database concepts.

Internal Project

- Works in Agile environment.

- Creates user stories for the developers to understand the requirements of the clients.

- Create, execute, and manages tests based on test plan, and test cases to ensure that all the requirements are met. - Creates TCER (Test conditions and expected results) and test scripts for us (testers) and developers that will guide us every test execution.

- Create users and data in the environments for both testers and developers for efficient unit and functional testing.

- Ability to detect bugs during execution and upload it using azure devops tool and assign it to the developer.

- Creates PowerPoint presentation about the user stories and discuss it to the business and users.

- Ability to manage a meeting after every release regarding the lessons learned and what needs to improve. - Performed database testing using SQL and database concepts.

- Uses data migration tools (Workbench, Dataloader & Salesforce Inspector)

- Joined automation testing training using selenium.

- Learned to use Analytics Studio

Salesforce Consultant Capgemini Philippines Corp.

Telecommunication Company

- Performs unit, system acceptance, system integration, regression, performance, user acceptance and sanity testing.

- Replicates and raises defects using JIRA tool and assign it to the developers. - Create users and data in the different environments for the testers and the users to test.

- Works in Agile environment with cross functional teams.

- Create test plans, test cases, test scripts for BA’s to review and approve

- Investigate and report bugs to the team - Replicate bugs and create a bug in JIRA